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How We Handle Your Privacy

When you open an account at asianwin and fund it with DANA, OVO, GoPay or QRIS, your information stays protected under clear, transparent practices.

Transparent data handlingSecure payment processingYour access and control rights
Explore the Lobby Read FAQ
asianwin How We Handle Your Privacy
REACH OUR TEAM

Privacy Inquiries and Support

Team online

Live chat support

Open the chat window in your account lobby any day between 09:00 and 23:00 Jakarta time. Our team answers privacy questions and account access requests within 2 hours.

Email support channel

Send privacy requests to our support mailbox and receive a response within 24 hours. Include your account email and a clear description of what information you want to review or update.

Account settings portal

Log in and navigate to Account Settings > Privacy & Data. You can view your stored information, update contact details and download your full data record in one place.

HOW WE SECURE IT

Data Protection and Your Rights

Encrypted payment processing

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment details are never stored on our servers; they are held securely by our licensed payment partners and verified before every withdrawal.

Cookie and tracking control

We use essential cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings in your browser at any time without losing access to your account.

Account access verification

Two-factor authentication via email or SMS is available in Account Settings. Enable it to add a security layer when logging in from a new device or withdrawing funds.

Data retention clarity

Active account data is kept as long as you play. After account closure, we retain records for 12 months or as required by local law. You can request deletion where local law permits.

Third-party data sharing

We share your data only with payment processors, fraud-prevention vendors and legal authorities where local law permits. We do not sell or trade your information to advertisers or brokers.

Privacy change notifications

If this policy changes, we notify you by email and display a banner in your account at least 30 days before changes take effect. You can review the updated policy in Account Settings > Legal.

Privacy Policy Questions

We collect your email, full name, date of birth and phone number during registration. When you deposit via DANA, OVO, GoPay or QRIS, we also collect transaction details and, where required, identity verification documents. This information lets us verify your identity, process payouts and comply with local rules.

We retain your account data for 12 months after closure, unless local law requires a longer period. After that window, your personal information is deleted from our active systems. You can request early deletion where local law permits by contacting our support team.

Yes. Log into your account, go to Account Settings > Privacy & Data and click Export My Data. We compile your information as a file and email it to you within 48 hours. You can also request this via live chat or email support.

We use session cookies to keep you logged in and functional cookies to save your lobby preferences. Essential cookies cannot be disabled without breaking your account, but you can manage non-essential cookies in your browser settings or in Account Settings > Privacy & Cookies.

No. Payment details are processed by our licensed payment partners and never stored on asianwin systems. We only keep a record of the transaction date, amount and outcome. This protects your financial data from our side.

We do not sell or share your data with advertisers or marketing companies. We share information only with payment processors, fraud-prevention vendors and regulatory authorities where local law permits. You can review our full third-party list in the policy document.

Go to Account Settings > Profile and update your email, phone or address directly. For sensitive changes such as identity verification documents, contact our support team via live chat or email. Most updates take effect immediately; identity changes may require 24-hour verification.

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